Refund Policy Overview

At Global Nextgen Consulting Services, we are absolutely committed to ensuring your complete satisfaction with all our courses and services. This comprehensive Refund Policy carefully outlines the specific terms and conditions under which refunds may be available for our various offerings.

Our policy is designed with fairness in mind, ensuring protection for both our clients and our organization. We strictly comply with the Consumer Protection Act, 2019 and all other applicable regulations to provide you with a transparent and trustworthy service experience.

We understand that circumstances can change, and we aim to be as accommodating as possible while maintaining the sustainability of our educational services. Please review the following sections carefully to understand your rights and our obligations regarding refunds.

Online Courses Refund Policy

For our online courses, we offer a structured refund system that balances flexibility with reasonable limitations to protect our educational content and resources.

Key Considerations for Online Course Refunds:

  • Refund eligibility depends on course progress and material access
  • Scheduled courses with fixed start dates have specific refund conditions
  • Certificate issuance may affect refund eligibility
  • Partial completion may qualify for proportional refunds in some cases

We strive to make our refund process as straightforward as possible while ensuring that our course materials and intellectual property remain protected from misuse or unauthorized distribution.

Full Refund Eligibility Period

You may request a complete refund within 60 days from the date when we approve your refund request, provided that the following conditions are fully met:

Refund Eligibility Criteria

  • Course Progress: You have not completed more than 25% of the total course content, including quizzes, assignments, and learning modules.
  • Material Access: You have not downloaded or accessed any premium course materials, certificates, or exclusive resources provided as part of the course package.
  • Course Status: For scheduled courses with fixed start dates, the refund request must be submitted before the course commencement date.

Important Note: The 60-day refund period begins from the date when we formally approve your refund request, not necessarily from your purchase date. This allows for proper verification and processing time.

If you meet all the above criteria, we will process your full refund promptly. However, please be aware that processing fees charged by payment gateways or financial institutions cannot be refunded, as these are third-party charges beyond our control.

Currency and Refund Processing

To ensure consistency and transparency in our financial transactions, all refunds are processed exclusively in Indian Rupees (INR), regardless of your original payment currency.

Important Financial Considerations:

  • Currency Conversion: If your original payment was made in a different currency, the refund amount may vary slightly due to exchange rate fluctuations between your payment date and refund processing date.
  • Processing Fees: Any fees charged by payment processors, banks, or financial institutions during the refund process are non-refundable and will be deducted from the refund amount.
  • Processing Time: Refunds typically take 7-14 business days to reflect in your account, depending on your bank or payment provider's processing times.

We recommend that international customers consider potential exchange rate differences when requesting refunds. Our accounting team ensures that all refund calculations follow current market rates at the time of processing.

Contact Our Refunds Department

For refund requests or any questions regarding this policy, please reach out to our dedicated Refunds Department using the following contact information:

Global Nextgen Consulting Services

Refunds Department

Office Address San Antonio, Tx, 78240
Email Address info@globalnextgencs.com
Phone Number +1 210-935-5260
Business Hours Monday - Friday
9:00 AM - 5:00 PM CST

Please have your course details and transaction information ready when contacting us about a refund to help us process your request more efficiently.